Free Shipping & Returns to Canada and U.S with orders over $250 CND For our international shoppers please visit our shipping policy

FAQs

WHAT IS THE STATUS OF MY ORDER?

Once your purchase is confirmed, you will receive a tracking number that allows you to check the status your the order. To track your order please login to your account or use the tracking number with the corresponding shipping company to obtain updated information.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

Unorthodox-Boutique accepts Visa, Mastercard, and American Express debit and credit cards. We offer you a completely secure shopping experience. All confidential or other information related to your credit card is encrypted and coded by the SSL protocol. We do not store any confidential information on our server.

DO YOU SHIP INTERNATIONALLY?

Unorthodox-Boutique ships WORLDWIDE. we offer free shipping to North American for orders over $250 CAD. For all other international countries, please click here to read more about our shipping policy.

WHAT IS YOUR RETURN/EXCHANGE POLICY?

Click here to read more about our return policy.

HOW LONG WILL IT TAKE FOR ME TO GET A REFUND?

Once the good are received back at our warehouse, refunds will be processed within 2 business day. Please note that once we issue a refund, it may take 5-10 days business for it to appear on your credit card account. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company,   Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us here.

HOW CAN I GET ASSISTANCE IF I NEED IT?

For assistance please contact us here and you will receive a response within 2 business day.

THE ITEM I WANT SAYS IT’S OUT OF STOCK. WHEN WILL IT BECOME AVAILABLE AGAIN?

Please use the "notify me" tab for the item of interest. Input the size and color (if applicable) and you will be notified once it becomes available again.

HOW LONG DOES IT TAKE TO PROCESS MY ORDER?

Once your order is confirmed, it will be processed within 1-2 business days.

HOW DO I KNOW WHICH SIZE WILL FIT ME BEST?

Unorthodox-Boutique gives as much information as we can to help guide our customers. Take a look at our size guide to find out what size is best for you!

WHAT DOES FINAL SALE MEAN?

All our items are eligible for refunds within 7 days and exchanges within 14 days EXCEPT for our sale items. All sale items are final sale and can no longer be returned or exchanged.